Being ready to wax is key to a happy client and a better bottomline. Lilliane Caron, owner and director at Caronlab gives five reasons to be wax ready.
#1 Be girl scout ready
“I’m sure most people are familiar with the motto “a boy scout is always prepared.” Well, my version is “a therapist is always prepared”, says Lilliane Caron. “This means, every morning when you walk through your salon doors, you are ready for a busy day. No matter what the circumstances, even if your appointment book is completely empty, you need to believe you are going to have a full waxing day and prepare yourself accordingly.”
#2 Wax pot on. Tick.
“Make sure you keep your wax pots turned on throughout the day,” says Lilliane Caron. “This may seem unnecessary to some, especially when there are no clients booked in, but too often do I see salons with their pots turned off and it means they completely miss the opportunity of servicing walk-in clients, or they lose precious time waiting for the wax to heat up. Clients tend to squeeze their appointments in around their busy schedules. It’s rare to get bookings from clients who don’t mind what day or time their appointment is so it’s important they can be in and out as quickly as possible. If your wax isn’t warm and ready to go, not only do you waste their time, but your own also.”
#3 Invest in a timer (or three)
“To ensure you’re always ready to wax, I suggest you get yourself a timer,” says Lilliane Caron. “You can get a timer from any good hardware store for under $10. They are the simplest way to ensure your wax pots automatically turn themselves on and save you at least 30 mins every morning. And you will never have to remember to turn your pots off at the end of the day. Your clients will walk into a beautifully scented salon from the minute you’re open; ready to perform any treatment, expected or not.”
#4 Top up regularly
“It is also really important to make sure you top up your wax pot after every client, either by pouring more in or adding a hard wax melt,” says Lilliane Caron. “Topping up your wax pot makes it easier to maintain ideal working temperature. If it’s half empty, the wax will be uncomfortably hot. Microwavable hard and strip waxes can also save lots of time, and make topping up your wax pot very convenient.”
#5 Keep on top of stock levels
“It is also important to make sure you stay on top of ordering your stock. Don’t leave it to the last minute,” says Lilliane. “Making sure you have reserve is extremely important; you should always aim to have at least one spare wax in every room. For example if you have five treatment rooms, you should have a minimum of five waxes on hand at all time. It doesn’t matter how quickly your stock arrives, if you find yourself down to one pot of wax and you all of a sudden get a rush, well there’s very little you can do about it!”
Lilliane Caron is owner and director of Caronlab Australia. If you’d like to ask Lilliane Caron for some advice on your own salon, email info@caronlab.com.au