Sharyn Raiti, director of Mentor Management, has launched a Therapist Script Manual with 20 percent of sales going to flood-affected victims.
The ultimate communication training tool – the Mentor Management Therapist Script Manual will ensure beauty therapists communicate effectively with everyday situations in their salons.
This Therapist Script Manual is a first of its kind featuring many pages of daily conversations had between customer and therapist that will equip teams with ideal responses and turn a negative situation into a positive.
Some script examples include: reinforcing cancellation policies; calling clients to instigate an appointment; turn an enquiry into a sale; selling a gift voucher; calling clients on a quiet day; follow-up scripts; identifying clients needs; selling retail; closing the sale; rebooking clients; selling courses; and so much more.
To place an order, please email Sharyn at: sharyn@mentormanagement.com.au